Terms and Conditions
These terms and conditions together with the service as detailed on your membership agreement govern the sale and provision of our service and form the basis of the contract between us and you. The price payable for the services is as set out on the Membership Agreement supplied and is inclusive of any applicable VAT. We will take payment upon receipt of your order and accept no liability if our services are delayed because you did not give us the correct payment details if paying by debit or credit card or if for any other reasons your payment has not been received. If it is not possible to obtain full payment for the services from you, then we may refuse to process your order and/or suspend any further services.
You are required to be unattached, no longer living at the same address as a former partner and to provide us with true and accurate information relating to your personal circumstances. Whilst all our members for matchmaking services are interviewed, and ID verified, we accept particulars given to us in good faith. We advise you to verify the particulars of others for yourself and we cannot accept any liability for the validity of information provided. Your safety is very important, and we recommend you read our Dating Safety Handbook. You are entering into a contract based on these terms and conditions on the date we receive your first payment, notwithstanding whether or not you have signed an agreement.
Your matchmaking will get underway when you have confirmed approval of your profile following your interview and we have all the necessary documents from you. Your service may also include relationship coaching or other services associated with dating, as detailed in your Membership Agreement. If so, it is your responsibility to request we organise these services at a time convenient for you during your membership.
We will send you recommendations of others on a one at a time basis whilst you are still seeking a partner. We reserve the right and absolute discretion to recommend others to you who we consider might be acceptable to you, notwithstanding that prospective partners may only match your partner preferences to a degree, as this approach has proven successful for many of our clients. The number of recommendations we can offer will depend upon your own characteristics and upon how narrow or otherwise your partner preferences are, and we cannot accept any responsibility for the outcomes of our recommendations.
We guarantee to provide you with at least the number of recommendations if specified, in your membership agreement, and if these are required in your search to find a new partner. We will fulfil our guarantee if required, even if where necessary, we need to extend your period of service. This guarantee is subject to no significant change in your own circumstances or partner preferences likely to make matchmaking significantly more difficult or impossible.
Where you have found a partner, the matchmaking service will be suspended and may be reactivated if you advise us that you are no longer in a relationship and where there is still service available within your agreement. As a courtesy to all members we will not offer you further recommendations when you have already accepted a recommendation from us and both parties involved agree to exchange contact information. It is your responsibility to let us know whenever you are again free to receive another recommendation. Our matchmaking may include sourcing beyond our current membership through headhunting and some prospective partners we recommend to you may have been retained through these means. However, all those we recommend to you from whatever source, will first have been ID verified and interviewed.
All members are required to adhere to high standards of conduct at all times, and therefore we ask that members behave appropriately, respectfully and courteously in all interactions with other members and with our staff. You agree not to: harass or cause a nuisance, inconvenience, distress or anxiety or violate the privacy of anyone we introduce you to, or to any employee or agent of this Company/ Dating Options Limited or its subsidiary /associated companies; do anything which restricts or inhibits anyone else’s use and enjoyment of the services; do anything that deliberately or recklessly prejudices or damages the reputation of this company/ Dating Options Limited or any of its subsidiary /associated companies.
If there is a problem with the services
If you have any questions or complaints about our services, please contact us. You can do so by calling us on 0800 644 4160, Monday to Friday 9am to 5pm, or writing to us at: Membership, Searchmate, c/o 8 Arrow Court, Alcester, Warwickshire, B49 6PU or contacting us via email: [email protected] We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
Should you experience the onset or exacerbation of a serious condition or suffer a serious injury, then at the company’s discretion, services may be suspended for up to 1 year if you let us know at the time of onset. Additionally, your service can be suspended by you if detailed in your membership agreement. Periods of suspension are each for at least one month and it remains your responsibility to inform us if you would like to reactivate your service. If you have not responded to our communications or we are investigating some aspect of your membership, your service may also need to be suspended. If you are charged with a criminal offence your service will be suspended, awaiting outcome of any potential prosecution.
We have the right to terminate your membership in the following circumstances where:
- You have breached these terms and conditions
- You have failed to maintain contact with us or not responded to our contacts for a period of more than 6 months
- You have provided false information to us
- We have received a serious complaint about you which in the sole opinion of our Managing Director, is justified
- Your personal details or partner preferences have changed significantly. This would include but is not limited to: a change in your sexual orientation; the acquisition of a criminal record, or relocation which would significantly adversely impact on our ability to deliver the service to you
For the avoidance of any doubt, in the event of a termination of this contract no refund will be applicable unless we have breached these terms and conditions or your consumer rights. You will not be entitled to any refund for any other reasons other than your legal right to cancel within 14 days of when this contract commences, and this includes but is not limited to, the formation of a lasting relationship before the expiry date of your membership with us. This contract is for the maximum service term detailed on your membership agreement if that is required, with no refund is applicable for early termination.
Right to Cancel
Your contract with us commences on the date that we receive your first payment. The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) 2013 apply and you have the legal right to cancel this contract for any reason within 14 days of the date that your contract commences, (the Cancellation Period). You have the right to cancel this contract within 14 days without giving any reason. The Cancellation Period will expire after 14 days from the date that your contract commenced. These rights to cancel are not applicable to any leisure activities including events/holidays. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear written statement, e.g. using post or email: write to Searchmate Membership, c/o 8 Arrow Court, Alcester, Warwickshire, B49 6PU, 0800 644 4140, or email:[email protected]
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
Within the Cancellation Period if you cancel this contract, we will reimburse you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. If you require us to begin services within the Cancellation Period, we require you to make an express request to do so. In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is earlier. If you cancel during the cancellation period, we may charge you for any services provided up until the point when we receive your cancellation notice and will provide a partial and proportional refund accordingly. Specifically, the following deductions from your refund will be applied where applicable: a home/office-based profiling consultation, £200 plus any consultant’s travel costs, or £150 for a skype or telephone-based profiling consultation; your profile drafted £100; data entry, initial searches and administration following your profile approval, £100; headhunting service initiated if applicable, £250, relationships coaching or other associated services if applicable, £75 – £250.
We may assign this contract for operational reasons or in connection with a business transfer or reorganisation. Otherwise this contract is non-transferable. This contract is subject to English law and the English courts will have jurisdiction in respect of any dispute arising from this contract. If any provision shall be found by an English court to be unenforceable or invalid this shall not affect other provisions within this contract and all other provisions not affected will remain in full force and effect. Nothing in this agreement is intended to, nor shall it confer rights on any third party. Severability: if any provision in these terms and conditions is deemed to be illegal, unenforceable or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable. Your use of our services is solely at your own risk and we do not accept any liability for any harm, loss, damage, claim or expense, whether direct or indirect and howsoever caused, arising out of your membership and/or your use of our services or reliance upon advice or information provided by us. All warranties in respect of the service and /or such information, whether express or implied, are excluded.
To: Membership, Searchmate, 8 Arrow Court, Alcester, Warwickshire, B49 6PU. email: [email protected]
I hereby give notice that I cancel my contract of sale of the following service:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):